Thursday, September 16, 2010

Day One of New Results

I won't be posting automated responses, just replies from real people here.  I've had a surprising number of out of office automatic replies including one from someone on maternity leave.  Pet Links System had reached their mail quota and I'm not sure if the Worth1000 email went through or not, so that's 1 or 2 options down already.  I've had a lot of good responses too though:

WD-40
Dear Hamilton Whitney,

Thank you for contacting WD-40 Company.
We appreciate your taking the time to email us when our product lives up to your expectations. WD-40 prides itself in producing a quality product, and we are always grateful to hear from our customers. It will be our pleasure to send a complimentary coupon.
We are very sorry, but we are no longer offering promotional items.
Thank you again for contacting WD-40 Company. Please let us know if we may be of further assistance.
Best regards,
Eva Zabowski
WD-40 Customer Service

World's Best Cat Litter
Hi

Thank you for contacting us.
I am sorry to hear you have experienced this issue. In order to research this issue further, can you please forward me the lot number from that package if you still have access to it. The lot number is located on the back of the bag in the lower right hand corner and it will begin with the letter "C".
Was it the Clumping formula or the Multiple Cat Clumping formula?
Best Regards,
Cheryl

Goodwill
Dear Hamilton,

Thank you for your interest in shopping at Goodwill Industries. Goodwill Industries has 180 member organizations that operate independently based on the needs of the communities they serve so you may find that the type of merchandise at Goodwill stores varies from location to location. We have indicated below the headquarters that serves your area so that you may inquire locally for a keychain. Also, you may contact this headquarters for details on any store opening and special events. Contact is:
Goodwill of Greater Washington
2200 South Dakota Avenue, N. E.
Washington,DC 20018
Phone: (202) 636-4225
http://www.dcgoodwill.org/
To shop online, please visit us at the shopgoodwill.com site which is owned and operated by Goodwill Industries of Orange County (http://www.ocgoodwill.org/) for the benefit of the public and all Goodwill members. For assistance, please send an e-mail directly to shopgoodwill.com at http://www.shopgoodwill.com/help or call at (714) 547-6308.
An additional resource for Goodwill logo items: The Goodwill Online Store: http://goodwillonlinestore.com/index.i.
Thank you for your support of Goodwill Industries.
Best regards,
Goodwill Industries International Customer Service

Duck Tape
Dear Hamilton:

Thank you for taking the time to contact ShurTech Brands with your compliments on our duct tape. It's a great feeling when one of our customers takes a moment to write and share their kind thoughts with us.
Please know that I have copied your letter to share with the rest of the ShurTech Brands team responsible for the production and marketing of our quality products.
We have sent you 2 keychains - one for Duck Brand and one for FrogTape. Good luck in your quest for the record.
Again, on behalf of all ShurTech Brands partners, thank you for choosing ShurTech Brands product and brightening our day with such gratifying feedback!
Sincerely,
Consumer Relations Representative
ShurTech Brands, LLC

Chobani
Hello Hamilton.

I’m so glad you and your wife are enjoying Chobani. It IS filling isn’t it? I just had a pineapple Chobani, literally seconds ago. I should be all set until lunch time now. Your key chain collection is amazing! WOW! That is a lot of key-chains Mister! I wasn’t sure, so I asked around to see if we had this item available. I really was hoping we did. I want you to have one so badly… Although it is a wonderful idea, we do not currently have them. I will pass along the suggestion to our marketing team and when/if they come out with a Chobani key-chain you will not be forgotten. I have your information saved.
I have mailed more coupons to you. Please keep enjoying your Chobani and I hope that someday we can be added to your collection!! Have a great day. So nice chatting with you. Stay in touch!!
Kindly,
Jennifer L Roberts
Chobani Consumer Relations
877-847-6181
 
Clorox/Green Works
Dear Mr. Whitney,

Thank you for contacting us.
Unfortunately, we do not have any sort of mementos bearing The Green Works Company logo available to send to you. However, I will let our marketing department know of your interest in this sort of item.
I'm sorry I couldn't be more helpful.
Sincerely,
Vikki Whyte
Consumer Response Representative
Consumer Services
Did you know: GreenWorks product ingredients must come from renewable resources, be biodegradable and free of petrochemicals.

Hebrew National / Con Agra
Dear Mr. Whitney,
Thank you for your email concerning our Hebrew National® Franks, a product of ConAgra Foods.
Your comments are extremely valuable, and they help us make the food you love even better.
We will also be sending you a coupon via regular mail that is valid for nine months. Please allow 1-2 weeks for receipt.
Thanks again for your feedback. We're listening!
Sincerely,
Mitchell
Consumer Affairs
Ref: 053029192B

SMBC
Ah, yes, Katie is awesome. In my head, her name will always be "Reva," but I'm trying to get used to Katie.

No plans for a keychain at the moment, but it's a durn good idea. I'll talk to topatoco about it.
Happy geeking,
ZACH

Yankee Candle
Dear Hamilton,

Thank you for being a valued Yankee Candle® guest and for taking the time to write us. It is always a pleasure to hear from our loyal Yankee Candle® customers. Our candles are made with pure, natural extracts.
We look forward to serving you in the future.
Sincerely,
Jeanne W.
Customer Loyalty Team

Chili's
Dear Mr. Whitney,

Thank you for taking the time to send us an email and for your interest in Chili's.
To purchase merchandise, please visit http://www.brinkerstore.com or please feel free to contact our General Store at our corporate office in Dallas, Texas.
The telephone number is toll free 800-856-5554 or 972-770-8839. The store is open 11 a.m. to 1 p.m. Central Time, Monday through Friday.
We again thank you for your interest in Chili's.
Sincerely,
Joy Shepard
Guest Relations

Snyder's of Hanover
Thank you for your recent email regarding our pretzels.

Remarks such as yours are often circulated through various departments
of our company and provide a real sense of encouragement to all of us
here at Snyder's of Hanover. We take great pride in the products that
we manufacture, so it is always a real pleasure to hear how much our
valued customers are enjoying our products.
In regards to key chains please see our rewards program online @
http://www.snydersofhanover.com/.
Thanks for your interest in Snyder's of Hanover.

Fresh Step
Dear Mr. Whitney,

We appreciate your taking the time to share your kind words about Fresh Step Scoopable Litter.
Knowing that you like our products is important, and we value the generous comments you have shared with us. Because the marketing specialists working on the development of these products also will enjoy hearing your opinion, I am forwarding your comments to them.
Again, thank you for letting us know that our efforts have been successful.
Sincerely,
Rose Hill
Consumer Response Representative
Consumer Services

Calphalon
Hello Hamilton,

Sorry, but at this time we don’t have any key chains; if I come across one in the near future, I will be sure to forward you one of them. Thanks for being a dear Calphalon customer.
P.S. love your collection

True Lemon
Dear Hamilton,

Thank you so much for contacting us and for your kind words about our True products. We are delighted you enjoy them so much and we hope you tell your friends and family about them. As a small company (only 20 strong) we rely on customers like you to help spread the word! And sorry, but we do not manufacture key chains.
If we can ever be of future assistance, please feel free to contact us.
Sincerely,
Barbara T. Wood
Customer Relations
customercare@truelemon.com
True Citrus, the maker and distributor of True Lemon
Toll Free: 1-866-885-3666
http://www.truelemon.com/

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