Thursday, September 4, 2008

A Week In

My experiment is a week old now and so far I have had mostly positive responses. The majority of responses have been very appreciative of my feedback but did not have any keychains available. Some of those have offered a "pen" and "Monster graphics" instead, both of which I accepted. I have recieved two keychains so far and have another one two coming. The rest of the responses are similar to the Postal Service letter below, kindly pointing me in the direction where I can purchase a keychain from them. I suppose that is good business sense and decent customer service, but not what I was looking for.

USPS:
"Dear HAMILTON WHITNEY,
Thank you for contacting us about a USPS key chain.The key chains we have are ones that are issued for the stamp releases and can be purchased online from the Postal Store, I have included a link to the section that has those. It is:http://shop.usps.com/webapp/wcs/stores/servlet/CatalogSearchResultView?beginIndex=0&langId=-1&searchTermScope=4&storeId=10001&searchTerm=key+chains&catalogId=10152&pageSize=10000&sType=AdvancedSearch&resultType=2
If I can be of assistance to you in the future, please don't hesitate to contact me.
Thank you for choosing the United States Postal Service®.
Regards,
John At"

Sandisk:
"Hamilton,
Thank you for the kind words - we take great pride in the quality of our products and are happy to hear that they are living up to standards. I have directed your keychain inquiry to a colleague and hope to hear back soon.
Thanks,
SanDisk PR"

Lego:
"Dear Hamilton
Thank you for your interest in LEGO® brand toys.  We are always delighted to hear from a loyal LEGO enthusiast.
As an avid LEGO builder who has taken the time to contact us, you have confirmed the fact that we, as a Company, are succeeding in providing a high-quality product that you value and enjoy.
Once again, thank you for your letter and your positive comments. We wish your family many creative hours of building fun with LEGO brand construction toys.
Jennifer
LEGO Direct Consumer Services
P.S. We've shipped a complimentary LEGO keychain seperately to add to your collection. We hope you enjoy it!"

I just find it amusing that Lego has shipped my keychain "seperately."  Last I checked, it wasn't possible to attach tangible objects via email.  Though that would certainly be convenient!

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