Today marked the first response I got from a complaint rather than a compliment. Whatever poor person was working at LG on Labor Day evidently didn't care about my keychain inquiry and sent back a form letter regarding my "off and on buggy phone."
I've sent off a few more queries this weekend and compiled a list of about 80 more prospective places to write so I've got plenty of steam to keep this project up for a while. I'm not sure when I plan to stop this. I would like to reach at least 100 on the query count, but if I get good results I may continue until I have exhausted my ideas or become tired with the project. Only time will tell.
LG:
"-----------Reply to Customer Inquiry------------Dear Customer, Thank you for inquiring of LG Electronics. You do have the option to send the phone/battery into us through the mail to have it repaired/replaced, if you have had the phone/battery for less that one year it can be repaired/replaced under the warranty at no cost, if for whatever reason the damage to the phone/battery is not covered under warranty you will be notified of what the repair cost will be, you will either has the option to make the payment to have the phone/battery repaired or if the repair cost is more than you are willing to spend, you can have the phone/battery sent back to you as is. If you are interested in sending the phone/battery in please contact our customer service department at the number listed below. We are here 24hrs. If you have other questions or concerns, please do not hesitate to contact us again either via email, or by calling our customer service division at 800-793-8896 at your convenience. David G E-mail Administrator Customer Interactive Center"
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment